Safwat Shabbir Khan

• Designed and maintained CI/CD pipelines using GitLab, reducing deployment time by 35% and ensuring consistent delivery.
• Managed production-grade Kubernetes clusters and Docker containers for orchestrating microservices and application components.
• Implemented Infrastructure as Code using Ansible for automated provisioning, configuration, and application deployments.
• Monitored system performance and availability using Prometheus, Grafana, and custom alert rules, reducing incident response times by 40%.
• Administered secure networking infrastructure including OPNsense firewall, site-to-site VPNs, VLANs, and traffic shaping.
• Maintained high-availability MySQL environments with MaxScale + Galera cluster for load balancing and fault tolerance.
• Managed Ceph and RAID-based storage clusters for scalable and redundant data storage solutions.
• Developed and maintained FTP and NFS services for internal backups and CI/CD artifact storage.
• Oversaw Microsoft Azure Active Directory and Office 365 for identity management and hybrid cloud collaboration.
• Created and maintained internal documentation, SOPs, and runbooks to streamline onboarding and knowledge transfer.

• Provided support across on-prem and cloud systems, resolving incidents in Windows/Linux/macOS environments.
• Deployed and configured network components, POS systems, and endpoint security across branches.
• Wrote basic Bash and PowerShell scripts for automating repetitive support tasks and system checks.
• Ensured 99% uptime for retail billing infrastructure and implemented backup strategies.
• Monitored systems using tools like Zabbix and performed log reviews for proactive issue mitigation.
• Streamlined onboarding with Office 365 automation and user provisioning in Active Directory.

• Assembled and configured custom desktops for development, gaming, and business use cases.
• Installed Linux and Windows OS images, drivers, and software using bootable tools and prebuilt scripts.
• Offered post-deployment troubleshooting and performance tuning based on user needs.
• Built systems with focus on thermal management, cable management, and component compatibility.

• Comprehensive coursework in computer applications
• Developed strong foundation in IT and software development

Kubernetes, Docker, GitLab Container Registry, CI/CD Tools

• Configured and deployed Kubernetes cluster on bare-metal servers.
• Set up Docker container runtime and integrated GitLab Container Registry.
• Installed essential tools to support CI/CD pipelines.

Ceph, RAID Storage

• Designed and implemented Ceph distributed storage system.
• Configured RAID storage for enhanced redundancy and performance.

FTP, Network Security

• Set up FTP server for secure internal and external file access.
• Configured user permissions and firewall rules for access control.

OPNsense, Firewall, High Availability, Multi-ISP

• Planned and deployed OPNsense firewall with dual ISP interfaces.
• Configured load balancing, failover, and high availability with two active firewalls.

Networking, VLAN, Switch Stacking

• Designed and implemented wiring and network setup for server rooms.
• Ensured high availability and redundancy with VLAN segmentation and switch stacking.